FAQS

Need quick answers about an order issue? You’re in the right place. Find the scenario that matches your situation below, and you’ll know exactly what to do next.

Need to fix something with your order?

After you’ve completed checkout, the order details are locked in and can’t be changed. That’s why it’s so important to review everything carefully before you hit “buy.” If you forgot to apply a discount code, don’t panic — send us a message immediately with your order number and the code you meant to use, and we’ll see what we can do.

If the shipping address needs to be updated, time is critical. Reach out right away with the correct address. We can only make adjustments if the order hasn’t been packed or handed off to the carrier yet. Once a shipping label is generated, the address is final.

Something wrong with what you received?

When a package arrives and the item is incorrect or damaged, you have a 30-day window from the delivery date to let us know. To get the fastest resolution, email us and make sure to include these details:

• Your order number
• The product name or code
• A clear photo of the issue
• A brief description of what’s wrong

We’ll take it from there and guide you through the next steps.

Want to send something back?

If you’ve changed your mind, we can accept a return as long as the item is still in its original state — tags still on, no signs of wear or use. Items from clearance sales are final and can’t be returned. We don’t offer direct exchanges. Instead, once our team receives and inspects your return, you’ll get an online credit note that never expires. You can use it on anything in the store, no restrictions.

Waiting for a restock?

If the item you want is currently sold out, the best move is to sign up for email alerts on the product page. You’ll be notified as soon as it’s back, so you can grab it before it disappears again.

Still need help?

If your question isn’t covered here, just email us at support@onwddarefy.com. We’ll get back to you as soon as we can.