RETURN POLICY
We get it—sometimes an order doesn’t work out, whether there’s a genuine issue or you simply had a change of heart. We’ve laid out exactly what to do in either situation, so you know what to expect.
Something not right with your order?
If you’ve spotted a manufacturing defect or the item looks significantly different from what was advertised, we’ll take care of the return shipping. This covers things like:
- marks
- a broken zipper
- rips or tears
- poor quality material
- an obvious color difference
- a major difference between the photographed product and the product you received
To get started, just send us a message with a clear description of the problem, a few photos that show the issue, and your order number. We’ll guide you from there.
Just not feeling it?
If you picked the wrong size, the color isn’t what you hoped, or you’ve simply decided the item isn’t for you, you’re welcome to send it back. In these cases, you’ll need to cover the return shipping cost. The item must be in its original, unworn condition. Reach out to us with your order number and let us know why you’re returning it, and we’ll help you arrange the shipment.
What we need from you in both cases
No matter the reason for the return, every package must be sent with a tracking or reference number. Please also write your order number clearly on the outside of the package before you ship it. This helps us match everything up quickly once it arrives.
The final step: getting your money back or a new item
Your exchange or refund will be processed after the returned item reaches our international returns facility. To get the return address, just email our Customer Service team at cs@hullships.com. We’ll make sure things are sorted out as soon as we’ve received and checked your parcel.